Indicative content:
• Free Wi-Fi
• Complementary food & beverages
• Spa treatments
• Higher level of service
• Comfortable seating
• Television
• Better services than main lounges
• Exclusivity/quieter/special experience or occasion
Level 1 (1–2 marks) will identify up to two valid features of the VIP airport
lounge, providing some detail but will be mainly descriptive.
Level 2 (3–4 marks) can be awarded for an analysis of the feature of the
VIP lounge, clearly indicating how it would appeal to a leisure tourist.
Level 3 (5–6 marks) can be awarded for evaluative comment about the
significance/importance of particular features. Better answers will have a
reasoned conclusion.
Example:
Upgrading to the VIP lounge will give leisure tourists access to free wi-fi [L1]
allowing leisure tourists to stay in contact with their families and do last
minute planning and research [L2] allowing leisure tourists to use their time
more effectively [L3]. They will also get access to complementary
refreshments [L1] allowing them to refuel and refresh before boarding in a
relaxing exclusive environment [L2]. Leisure tourists can indulge in the VIP
lounge experience giving them a sense of prestige and privilege making the
airport experience more pleasurable [L3].