Recommend whether KXD should use internal recruitment or external recruitment to fill the vacant post of Operations Director. Justify your answer.
Knowledge [1] – award 1 mark for identification of relevant issue(s) [max 1] Application [1] – award 1 mark for a relevant reference to this business Analysis [2] – award up to 2 marks for relevant development of point(s) Evaluation [2] – justified decision made as to whether KXD should use internal recruitment or external recruitment to fill the vacant post of Operations Director.
Relevant points might include: Internal recruitment:
• Already know how business operates [k] so no need to pay for induction training [an]
• Lower cost OR saves time on recruitment process (compared to external) [k] so can focus on solving supplier problem [app]
• Business already know the qualities OR abilities of candidates [k]
• Can help motivate other employees [k] working in the 60 shops [app] which could lead to fewer people leaving OR reduce absenteeism [an]
• May be no suitable candidates in the business [k] External recruitment:
• Bring in new skills OR ideas [k]
• Wider pool of candidates [k] increases possibility of finding best person for job [an] to help business keep up with demand [app]
• No knowledge of current operations [k]
Increase expenses [k] higher than $91 m [app]